Tech Customer Spt Coordinator I

RELX

Fully remote
Telephonic technical support
Problem resolution skills
Software installation and upgrades
The Tech Customer Support Coordinator I position at RELX involves providing high-quality technical support to customers through telephonic communication, addressing software, billing, and account-related issues. Candidates should possess relevant education, technical skills, and be able to work collaboratively in a team environment to enhance customer satisfaction

Job Summary

  • This position provides high quality telephonic technical support to customers.
  • Representatives will assist with account related issues including ID/password assistance and billing support.
  • The role emphasizes teamwork to maximize individual and team performance.

Matching Summary

Match Score: 85

The Tech Customer Support Coordinator I position at RELX involves providing high-quality technical support to customers through telephonic communication, addressing software, billing, and account-related issues. Candidates should possess relevant education, technical skills, and be able to work collaboratively in a team environment to enhance customer satisfaction.

Skills & Requirements

Must-have

  • telephonic technical support
  • problem resolution skills
  • software installation and upgrades
  • database maintenance

Nice-to-have

  • team collaboration
  • effective communication skills
  • customer satisfaction focus

Key Requirements

  • Bachelor’s degree or 2 years of college
  • ability to learn enterprise AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter