Data Centre Remote Hands Engineer

NTT DATA

Fully remote
Entry level experience in networking
Knowledge of cisco, emc, dell technologies
Experience with remote console architecture
This entry-level role provides professional remote technical support to clients by identifying and resolving technical incidents

Job Summary

  • This entry-level role provides professional remote technical support to clients by identifying and resolving technical incidents.
  • The position requires maintaining zero missed service level agreement conditions through pre-emptive service incident resolution activities.
  • Candidates must possess entry-level knowledge of vendor technologies such as Cisco, EMC, and Dell along with networking concepts.

Matching Summary

This entry-level role provides professional remote technical support to clients by identifying and resolving technical incidents.

Skills & Requirements

Must-have

  • Entry level experience in networking
  • Knowledge of Cisco, EMC, Dell technologies
  • Experience with remote console architecture
  • Ability to work in pressurized environment
  • Bachelor's degree in IT or Computing

Nice-to-have

  • Active listening techniques
  • Cross-cultural communication skills
  • Positive outlook at work
  • Adaptability to changing circumstances
  • Client-focused service delivery

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • Associate level certification (e.g., CCNA DC)
  • Entry level experience in call center routing and VoIP
  • Entry level experience in security/firewalls and IT infrastructure

Work Rights

Not specified

Tailored Resume

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