Applications Support Senior Analyst – Assistant Vice President
Publix Serving (Civica)
Application support experience
Application stability and efficiency
Technical support documentation
Provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness
Job Summary
Provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness.
Maintains and supports application systems and their operating environments, ensuring stability, quality, and functionality against service level expectations.
Assesses risk and impact of production issues, partners with development teams for bug fixes, and participates in application releases from development to production.
Matching Summary
Provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness.
Skills & Requirements
Must-have
Application support experience
Application stability and efficiency
Technical support documentation
Risk and impact assessment
Application releases and deployment
Liaison between users and technology groups
Nice-to-have
Coaching and training new recruits
Improving processes and work-flow
Influencing decisions through advice
Key Requirements
5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with programming languages
Know-how of Big Data technologies (Hadoop, Kafka, Mango DB, Hive, Hbase)
Bachelor’s/University degree or equivalent experience