Mitarbeiter Im Kundenservicecenter Aufzugsbranche (m/w/d) - Notrufzentrale
Otis
Berlin, Germany
Base: tarifliche bezahlung nach metalltarifvertrag...
Emergency call handling
Customer support via phone, chat, email
Shift work (3-shift system)
You will be part of the world's largest manufacturer of elevators and escalators, offering a high degree of safety and customer trust through high quality standards
Job Summary
You will be part of the world's largest manufacturer of elevators and escalators, offering a high degree of safety and customer trust through high quality standards.
The role involves taking emergency calls, assisting trapped persons, and efficiently forwarding fault reports to service technicians.
Benefits include attractive pay according to the metal tariff agreement, vacation and Christmas bonuses, shift allowances, and opportunities for further training.
Matching Summary
You will be part of the world's largest manufacturer of elevators and escalators, offering a high degree of safety and customer trust through high quality standards.
Salary
Base: Tarifliche Bezahlung nach Metalltarifvertrag; Bonus/Equity: Urlaubs- und Weihnachtsgeld; Benefits: Schichtzuschläge
Skills & Requirements
Must-have
Emergency call handling
Customer support via phone, chat, email
Shift work (3-shift system)
MS-Office proficiency
Excellent German language skills
Nice-to-have
Customer orientation and helpfulness
Conflict resolution skills
Empathy
Basic English knowledge
Key Requirements
Experience in a customer service center or dispatch