Assistant Manager, Contact Centre (cantonese Speaking)
AIA Group
Not specified (assumed to be hybrid or onsite based on typical industry practices).
Quality monitoring and evaluation
Compliance assurance and risk escalation
Customer interaction feedback and coaching
AIA Group is seeking a Cantonese-speaking Assistant Manager for their Contact Centre to oversee team performance across various communication channels. The role focuses on quality monitoring, compliance assurance, coaching, and data analysis to improve customer service and team effectiveness
Job Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
The role involves managing team performance across multiple communication channels and ensuring adherence to quality standards and compliance.
This position offers opportunities for career and personal growth while contributing to helping customers and communities live healthier, longer, better lives.
Matching Summary
Match Score: 85
AIA Group is seeking a Cantonese-speaking Assistant Manager for their Contact Centre to oversee team performance across various communication channels. The role focuses on quality monitoring, compliance assurance, coaching, and data analysis to improve customer service and team effectiveness.
Skills & Requirements
Must-have
Quality monitoring and evaluation
Compliance assurance and risk escalation
Customer interaction feedback and coaching
Trend analysis and reporting
Collaboration with operations and business partners