Support Analyst

MRI Software

London, United Kingdom
Oracle pl/sql knowledge and experience
Customer-facing role experience
Troubleshooting software issues
MRI Software is looking for a customer-focused individual to assist clients with their day-to-day use of the Horizon/ProLease Enterprise software

Job Summary

  • MRI Software is looking for a customer-focused individual to assist clients with their day-to-day use of the Horizon/ProLease Enterprise software.
  • The Software Support Analyst will be responsible for resolving client software queries, analyzing issues, and recommending solutions.
  • The company offers a competitive benefits package including Private Medical Insurance, Parental Leave, and Tuition Reimbursement.

Matching Summary

MRI Software is looking for a customer-focused individual to assist clients with their day-to-day use of the Horizon/ProLease Enterprise software.

Skills & Requirements

Must-have

  • Oracle PL/SQL knowledge and experience
  • Customer-facing role experience
  • Troubleshooting software issues
  • Client communication via phone and online

Nice-to-have

  • Property or software industry familiarity
  • Accounting practices knowledge
  • Positive attitude and empathy
  • Professional image and appearance

Key Requirements

  • 2-3 years in a customer facing role
  • Written knowledge and experience of Oracle PL/SQL

Work Rights

Not specified

Tailored Resume

Cover Letter