Ms Engineer L2

NTT DATA

Manila, Philippines
Onsite
Technical support experience
Managed services experience
Itil processes knowledge
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems

Job Summary

  • The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
  • Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
  • NTT DATA embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive.

Matching Summary

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Skills & Requirements

Must-have

  • Technical support experience
  • Managed Services experience
  • ITIL processes knowledge

Nice-to-have

  • Ability to work under pressure
  • Strong communication skills
  • Client-focused mindset

Key Requirements

  • Advanced diploma or degree in IT/Computing
  • Demonstrated work experience in Engineering function
  • Experience working with vendors and/or 3rd parties

Work Rights

Not specified

Tailored Resume

Cover Letter