Customer Support - Tier I (payments & Pos)

Lightspeeddms

South Jordan, UT, United States
On-site
Pos hardware and software troubleshooting
Payment terminal support
Customer empathy and low-effort support
Serve as the first point of contact for dealership customers experiencing POS hardware and software issues, focusing on diagnosing, troubleshooting, and resolving problems

Job Summary

  • Serve as the first point of contact for dealership customers experiencing POS hardware and software issues, focusing on diagnosing, troubleshooting, and resolving problems.
  • Guide customers through device setup, reconfiguration, and testing, communicating solutions clearly to both technical and non-technical users.
  • Jump-start your onboarding experience by working full time in our South Jordan, UT office for the first six months, with an opportunity to transition to a flexible hybrid schedule.

Matching Summary

Serve as the first point of contact for dealership customers experiencing POS hardware and software issues, focusing on diagnosing, troubleshooting, and resolving problems.

Skills & Requirements

Must-have

  • POS hardware and software troubleshooting
  • Payment terminal support
  • Customer empathy and low-effort support
  • Multi-channel customer communication

Nice-to-have

  • Dealership or retail environment experience
  • Powersport, marine, RV industry knowledge
  • Remote access and diagnostic tools

Key Requirements

  • 1-3 years technical support experience
  • POS hardware/software troubleshooting experience
  • Windows OS configuration and troubleshooting
  • CRM or ticketing platform familiarity
  • Strong communication and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter