Zurich Insurance Company is seeking a passionate CX Service Designer to enhance customer journeys and promote a customer-centric culture within the organization. The ideal candidate will have over 12 years of experience in service design or customer experience, with strong skills in collaboration, communication, and applying service design methodologies
Job Summary
Shape seamless customer journeys and drive a customer-centricity culture across the organization.
Design, map and optimize end-to-end customer journeys to remove frictions and elevate overall customer experiences.
Develop and deliver training programs to embed CX mindsets, tools and practices within the organization.
Matching Summary
Match Score: 85
Zurich Insurance Company is seeking a passionate CX Service Designer to enhance customer journeys and promote a customer-centric culture within the organization. The ideal candidate will have over 12 years of experience in service design or customer experience, with strong skills in collaboration, communication, and applying service design methodologies.
Skills & Requirements
Must-have
customer journey mapping
CX strategies
service design principles
customer-centric design thinking
CX and UX developments
Nice-to-have
customer insights and analytics
challenging the status quo
optimistic approach
Key Requirements
Bachelor's or Master's degree
12+ years of experience
Demonstrated experience in mapping and improving customer journeys