Service Management Analyst

Accenture

Warsaw, Poland
Fully remote
Itil-based processes
Servicenow or jira proficiency
Service desk management
Support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices

Job Summary

  • Support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices.
  • Enhance service delivery through monitoring, reporting and insightful analysis.
  • Opportunities to expand your expertise in ITSM and service delivery through continuous learning and collaboration.

Matching Summary

Support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices.

Skills & Requirements

Must-have

  • ITIL-based processes
  • ServiceNow or JIRA proficiency
  • Service Desk Management

Nice-to-have

  • process improvement identification
  • training delivery
  • subject matter expert contributions

Key Requirements

  • 2+ years of ITSM experience
  • Proficiency in Service Management tools
  • Advanced Service Desk Management
  • Intermediate Service Request Management
  • Ability to work independently
  • Strong communication skills
  • Strong Polish and English

Work Rights

Not specified

Tailored Resume

Cover Letter