This role involves working as part of a team of problem solvers to help solve complex business issues from strategy to execution
Job Summary
This role involves working as part of a team of problem solvers to help solve complex business issues from strategy to execution.
The position requires providing a broad range of technology support including end-user and infrastructure assistance via both in-person and virtual environments.
Candidates must be able to investigate and troubleshoot technical issues while collaborating with regional and global support teams to resolve them.
Matching Summary
This role involves working as part of a team of problem solvers to help solve complex business issues from strategy to execution.
Skills & Requirements
Must-have
Microsoft 365 proficiency
Windows Operating System support
Mobile OS troubleshooting
VoIP and telecom technology
Hardware imaging and configuration
ITIL ticket management understanding
Nice-to-have
Video conferencing system familiarity
Printer and peripheral device support
Proactive agility in changing situations
Strong client service focus
Ability to deliver user training
Key Requirements
Associate Degree in Information Technology or equivalent experience