Customer Service Representative

Eaton

Tijuana, Mexico
On-site
Bachelor's degree in business or marketing
3 years customer service experience
Advanced english proficiency
Eaton is seeking a Customer Service Representative for their IS AER ITD division in Tijuana, Mexico. The role involves managing customer relationships, ensuring satisfaction, and supporting order management while maintaining compliance with contract terms

Job Summary

  • The Customer Service Representative serves as the primary communication point internally and externally to fulfill contract obligations while meeting quality, cost, and on-time delivery targets.
  • Responsibilities include managing all aspects of the customer relationship, supporting order management for accurate processing, and monitoring contracts for compliance relative to delivery requirements.
  • The role requires close collaboration with operations and supply chain teams to proactively monitor delivery schedules, track critical shortages, and expedite urgent customer needs.

Matching Summary

Match Score: 85

Eaton is seeking a Customer Service Representative for their IS AER ITD division in Tijuana, Mexico. The role involves managing customer relationships, ensuring satisfaction, and supporting order management while maintaining compliance with contract terms.

Skills & Requirements

Must-have

  • Bachelor's Degree in Business or Marketing
  • 3 years customer service experience
  • Advanced English proficiency
  • Supply chain management knowledge
  • Contract terms understanding

Nice-to-have

  • Experience with MFG Pro software
  • Prior work with customer portals
  • Background in technical product support
  • Strong negotiation skills
  • Ability to work in multicultural environment

Key Requirements

  • Bachelor's Degree required
  • Minimum 3 years experience
  • Advanced English proficiency
  • Experience in manufacturing environments

Work Rights

Not specified

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