Senior Client Engagement Executive

Chanel

Kuala Lumpur, Malaysia
On-site
Client journey enhancement
Cem system management
Data accuracy and segmentation
Chanel is seeking a Senior Client Engagement Executive in Kuala Lumpur to enhance client experiences and drive engagement through effective execution of client engagement strategies. The role requires collaboration with various teams to implement initiatives aimed at client retention and loyalty while leveraging data insights

Job Summary

  • Ensure operational excellence in the execution of FBP CEM plans and activities across all client touchpoints.
  • Support the development of a client-centric approach by leveraging data insights and delivering client experiences.
  • Manage CEM systems and tools, including front-end and back-end operations, ensuring data accuracy, proper segmentation, and smooth execution of automated client journeys.

Matching Summary

Match Score: 85

Chanel is seeking a Senior Client Engagement Executive in Kuala Lumpur to enhance client experiences and drive engagement through effective execution of client engagement strategies. The role requires collaboration with various teams to implement initiatives aimed at client retention and loyalty while leveraging data insights.

Skills & Requirements

Must-have

  • Client journey enhancement
  • CEM system management
  • Data accuracy and segmentation
  • Campaign performance tracking
  • Client communication execution
  • CEM material production oversight

Nice-to-have

  • Proactive attitude
  • Team player
  • Client-centric approach
  • Leveraging data insights

Key Requirements

  • Bachelor’s degree in Marketing, Business, or related field
  • Minimum 2 years in CRM or marketing
  • Familiar with Salesforce and Power BI
  • Basic knowledge of client segmentation
  • Proficient in Microsoft Excel and PowerPoint

Work Rights

Not specified

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