Implementation Manager, National Accounts - Evernorth - Remote

Cigna

United States Work At Home, United States
Base: 82,700 - 137,800 usd / yearly; bonus/equity:...
Onsite
Client benefits setup
Administrative details management
Benefits confirmation
Own the client experience across the end-to-end on-boarding process for new and renewing clients

Job Summary

  • Own the client experience across the end-to-end on-boarding process for new and renewing clients.
  • Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the client’s intent with respect to benefit plans and administrative capabilities.
  • You’ll coordinate downstream areas for benefit build, structure build, work order build, eligibility, ID cards and reservations, billing, banking and scheduling calls as needed to facilitate implementation of account.

Matching Summary

Own the client experience across the end-to-end on-boarding process for new and renewing clients.

Salary

Base: 82,700 - 137,800 USD / yearly; Bonus/Equity: Eligible for annual bonus plan; Benefits: Comprehensive range of benefits including medical, vision, dental, well-being programs, 401(k), life insurance, tuition reimbursement, 18+ days PTO, paid holidays

Skills & Requirements

Must-have

  • Client benefits setup
  • Administrative details management
  • Benefits confirmation
  • Structure and billing setup
  • Eligibility collection and loading
  • ID card distribution

Nice-to-have

  • Client relationship building
  • Internal matrix team coordination
  • Issue negotiation and resolution
  • Proactive expectation management

Key Requirements

  • High School diploma or GED required
  • 5+ years of experience in project management/account management/account services/sales
  • 3+ years of experience in creating and presenting customer / producer communications
  • Demonstrated leadership ability
  • Ability to manage multiple and divergent priorities and deadlines
  • Proficiency with multiple software and system-based applications
  • Understanding of a multitude of insurance plans

Work Rights

Not specified

Tailored Resume

Cover Letter