This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support
Job Summary
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.
Matching Summary
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
Skills & Requirements
Must-have
Customer experience improvement
Software services delivery
Proactive monitoring techniques
Site support for break-fix
Resolving complex issues
Nice-to-have
Mentoring team members
Identifying improvement opportunities
Fostering positive working relationships
Creative and effective approaches
Key Requirements
6-8 years of related work experience
High School Diploma/GED or commensurate experience