Front Desk Supervisor

21c Museum Hotels

Louisville, KY, United States
On-site
Front desk and valet staff supervision
Guest check-in and check-out procedures
Cash handling and pos system operation
The role involves leading with art and engaging with the community as part of a unique museum-hotel hybrid environment

Job Summary

  • The role involves leading with art and engaging with the community as part of a unique museum-hotel hybrid environment.
  • Supervises front desk agents and valets while ensuring all daily operations and policies are followed accurately.
  • Acts as a liaison between departments to resolve guest issues and ensure timely fulfillment of requests.

Matching Summary

The role involves leading with art and engaging with the community as part of a unique museum-hotel hybrid environment.

Skills & Requirements

Must-have

  • Front desk and valet staff supervision
  • Guest check-in and check-out procedures
  • Cash handling and POS system operation
  • PBX equipment and telephone management
  • Conflict resolution and complaint handling

Nice-to-have

  • Suggestive selling techniques for revenue
  • Art and hospitality culture appreciation
  • Multitasking in high-pressure environments
  • Strong verbal and written communication skills

Key Requirements

  • Past experience dealing directly with the public
  • Fluent in English
  • Knowledge of standard cash handling procedures
  • Ability to use tact in stressful situations

Work Rights

Not specified

Tailored Resume

Cover Letter