Service Desk Technician (contingent)

Teledyne Technologies Incorporated

First contact resolution
It support for pcs and networking
User account and security management
Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues

Job Summary

  • Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues.
  • Resolve as many calls as possible on first contact with the client and create Knowledge Base articles as repetitive issues arise.
  • Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.

Matching Summary

Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues.

Skills & Requirements

Must-have

  • First contact resolution
  • IT support for PCs and networking
  • User account and security management
  • Troubleshoot computer and printer problems
  • Windows-based environments support

Nice-to-have

  • Visionary mindset
  • Thrive on making an impact
  • Excitement of being on a winning team
  • Strong work ethic
  • Adapt to new technologies

Key Requirements

  • 2-4 years of IT experience
  • Associates degree in Computer Science
  • 2 years of Help Desk/Call Center experience
  • Troubleshoot basic network and access issues

Work Rights

Not specified

Tailored Resume

Cover Letter