Agente De Soporte Mesa De Ayuda / Bogotá / Ingles B2

Unisys UK

Bogotá, Colombia
English b2 proficiency required
Hardware and software support experience
Network and user administration skills
The role involves answering moderately complex questions regarding hardware, software, and network incidents using judgment based on experience

Job Summary

  • The role involves answering moderately complex questions regarding hardware, software, and network incidents using judgment based on experience.
  • Successful candidates will utilize problem-solving skills to resolve challenging incidents and escalate complex issues to other teams or vendors.
  • This position requires supporting Level 1 agents in their day-to-day questions related to client incidents and service requests.

Matching Summary

The role involves answering moderately complex questions regarding hardware, software, and network incidents using judgment based on experience.

Skills & Requirements

Must-have

  • English B2 proficiency required
  • Hardware and software support experience
  • Network and user administration skills

Nice-to-have

  • Problem solving and analytical skills
  • Experience with COTS applications
  • Ability to mentor L1 agents

Key Requirements

  • High School Diploma or GED required
  • 1-2 years of relevant experience
  • English language proficiency at B2 level

Work Rights

Not specified

Tailored Resume

Cover Letter