In_senior Manager_agentic Contact Center Delivery__gcc_advisory_mumbai
PwC
Mumbai, India
Ai-led contact center transformation
Chatbots and voicebots
Real-time agent assist
Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting
Job Summary
Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
Lead customer workshops, requirement discovery sessions, and executive-level solution presentations, managing expectations and articulating scope, assumptions, dependencies, and success metrics.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Matching Summary
Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
Skills & Requirements
Must-have
AI-led contact center transformation
Chatbots and voicebots
Real-time agent assist
Speech analytics and reporting
Client stakeholder management
Contact center operations expertise
Nice-to-have
Excellent communication and presentation skills
Experience with enterprise RFPs
Storytelling and business case development
Collaboration with product and engineering teams
Key Requirements
8 - 15 years of experience
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related fields