Quality Analyst

3M

Bachelor's degree or higher
3 years relevant experience in quality
Sap, salesforce, cir, power bi, excel proficiency
The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process

Job Summary

  • The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process.
  • Candidates will utilize analytical skills to interpret trends and data to enhance customer satisfaction and enable accelerated growth.
  • This position requires working a graveyard shift from 9:00 PM to 5:00 AM Philippine Standard Time.

Matching Summary

The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process.

Skills & Requirements

Must-have

  • Bachelor's degree or higher
  • 3 years relevant experience in quality
  • SAP, Salesforce, CIR, Power BI, Excel proficiency
  • Graveyard shift schedule availability (9 PM - 5 AM PST)
  • Project management and process improvement skills

Nice-to-have

  • Ability to find innovative solutions to complex problems
  • Confidence to make sound decisions without detailed instructions
  • Experience leading training for new employees
  • Cross-functional team collaboration skills

Key Requirements

  • Bachelor's degree required before start
  • Minimum 3 years of relevant experience
  • Proficiency in SAP, Salesforce, CIR, Power BI, and Excel
  • Availability for night shift work

Work Rights

Not specified

Tailored Resume

Cover Letter