Customer Service Advisor - Mactan 2025

Concentrix

Cebu, Philippines
Not specified
High school diploma required
Strong computer navigation skills
Ability to rotate shifts
Concentrix is seeking a Customer Service Advisor for their Cebu location, tasked with providing customer support and resolving routine issues via calls and online interactions. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment

Job Summary

  • The role interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while resolving routine problems regarding products or services.
  • Candidates are expected to demonstrate empathy, maintain a professional tone, and adapt quickly to changes in a fast-paced environment.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for their Cebu location, tasked with providing customer support and resolving routine issues via calls and online interactions. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to rotate shifts
  • Fast-paced environment tolerance
  • Effective verbal communication

Nice-to-have

  • Three to six months experience
  • Empathy and rapport building
  • Multi-tasking flexibility
  • Team collaboration skills
  • Product knowledge retention

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Shift rotation availability

Work Rights

Not specified

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