Senior Technical Service Desk

Unisys UK

Canberra, Australia
1st level it support
Incident and request management
Customer service professionalism
Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients

Job Summary

  • Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients.
  • The role requires providing fast, efficient, and friendly customer service while managing incidents and requests accurately.
  • Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression.

Matching Summary

Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients.

Skills & Requirements

Must-have

  • 1st Level IT Support
  • Incident and request management
  • Customer service professionalism
  • Shift work including nights and weekends
  • Use of contact management systems
  • Problem management workflow

Nice-to-have

  • Mentoring and training service desk staff
  • Collaborative work environment
  • Career progression opportunities
  • Proactive and enthusiastic attitude

Key Requirements

  • Active NV1 Security Clearance
  • Ability to obtain NV2 Security Clearance
  • Australian Citizenship
  • 1 year of IT Service Desk experience
  • Relevant certificate course or equivalent IT experience

Work Rights

Must be Australian Citizen with NV1 clearance and ability to obtain NV2 clearance

Tailored Resume

Cover Letter