Dutch-speaking Steady State Training Instructor

Unisys UK

Monthly gross 44.200 huf cafeteria; home office al...
Hybrid
Dutch language proficiency required
It service desk l1 process knowledge
Servicenow and genesys platform experience
This role blends training delivery, quality assurance, and continuous improvement to drive operational excellence within the Service Desk environment

Job Summary

  • This role blends training delivery, quality assurance, and continuous improvement to drive operational excellence within the Service Desk environment.
  • Candidates must possess strong knowledge of IT Service Desk Level 1 processes and be proficient in tools like ServiceNow, Genesys, and Power BI.
  • The company offers hybrid working support, a monthly cafeteria allowance of 44,200 HUF, and private health insurance after six months of tenure.

Matching Summary

This role blends training delivery, quality assurance, and continuous improvement to drive operational excellence within the Service Desk environment.

Salary

Monthly gross 44.200 HUF cafeteria; Home office allowance provided; Private Health Insurance included

Skills & Requirements

Must-have

  • Dutch language proficiency required
  • IT Service Desk L1 process knowledge
  • ServiceNow and Genesys platform experience
  • Power BI and Excel reporting skills
  • Speech/Text Analytics understanding

Nice-to-have

  • Global team collaboration experience
  • Growth mindset and curiosity
  • Self-driven problem solving approach
  • Client-facing activity capability

Key Requirements

  • Strong understanding of IT Service Desk L1 processes
  • Proficiency in ServiceNow and Genesys platforms
  • Experience with MIS, analytics, and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter