Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gathering evidence and creating incident records to resolve issues before the customer is aware
Job Summary
Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gathering evidence and creating incident records to resolve issues before the customer is aware.
Respond to customer questions concerning Amadeus Solutions, analyze, diagnose, and correct problems within defined service levels using appropriate skills and tools, focusing on superior quality and highest customer satisfaction.
Build and develop professional relationships with internal and external resolver groups to meet customer expectations regarding issue resolution and service requests, while maintaining up-to-date knowledge of operational standards and technical trends.
Matching Summary
Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gathering evidence and creating incident records to resolve issues before the customer is aware.
Skills & Requirements
Must-have
Amadeus solutions functionality
Troubleshooting client environment
System & network tools
Problem tracking system tool
Customer incident follow up
Functional knowledge of specific applications
Nice-to-have
Proactive problem prevention
Highest first contact resolution
Professional and productive working relationship
Knowledge transfer facilitation
Culture of belonging and fair treatment
Key Requirements
Bachelor’s Degree holder in Tourism or equivalent
2-3 years’ of experience within an Airline or GDS Help Desk
Experience with Amadeus Reservations, Fares and Pricing and Ticketing
Experience in Departure Control System
Good understanding of the Tourism and Travel Business
2-3 years’ of experience with Altea solutions (preferred)
Excellent English verbal and written communication skills