Sime Darby Auto Bavaria Sdn. Bhd. is seeking a Service Advisor to assist customers with vehicle service appointments and upselling opportunities. The role requires effective communication, customer relationship management, and thorough vehicle inspections to ensure customer satisfaction
Job Summary
The role involves receiving customers, conducting vehicle inspections, and identifying upselling opportunities to enhance service value.
Employees must monitor repair orders, communicate progress to customers, and ensure accurate invoicing according to company guidelines.
Post-service follow-up includes telephoning customers to determine satisfaction levels and promptly settling any complaints.
Matching Summary
Match Score: 85
Sime Darby Auto Bavaria Sdn. Bhd. is seeking a Service Advisor to assist customers with vehicle service appointments and upselling opportunities. The role requires effective communication, customer relationship management, and thorough vehicle inspections to ensure customer satisfaction.
Skills & Requirements
Must-have
Receive and advise customers on appointments
Conduct thorough vehicle checks
Identify upselling opportunities
Generate accurate service invoices
Maintain customer satisfaction records
Nice-to-have
Strong communication skills with clients
Ability to manage multiple vehicles daily
Experience in luxury brand automotive service
Key Requirements
Experience in automotive service advisory preferred
Knowledge of BMW/Mini brands advantageous
Strong interpersonal and negotiation skills required