Manager, Maintenance Field Operations

Otisjob

Richmond, VA, United States
On-site
Field employee safety and quality
Manage service field activities
Allocate manpower and materials
Otis Elevator is seeking a Manager for Maintenance Field Operations in Richmond, VA, who will oversee field staff management, operational efficiency, and customer satisfaction. The ideal candidate should have extensive experience in the elevator industry, leadership skills, and a commitment to safety and quality

Job Summary

  • Ensure field employee safety and quality of service in your territory, planning, organizing, and managing service field activities to ensure that these activities meet customer needs and company standards.
  • Improve efficiencies, managing route schedules and callback rates, and understand how to provide technical support to field staff, either self-provided or redirected to other experts.
  • The chance to work for an industry-leading brand with an historic legacy and a real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program.

Matching Summary

Match Score: 85

Otis Elevator is seeking a Manager for Maintenance Field Operations in Richmond, VA, who will oversee field staff management, operational efficiency, and customer satisfaction. The ideal candidate should have extensive experience in the elevator industry, leadership skills, and a commitment to safety and quality.

Skills & Requirements

Must-have

  • Field employee safety and quality
  • Manage service field activities
  • Allocate manpower and materials
  • Conduct field education training
  • Improve efficiencies and schedules
  • Provide technical support to staff
  • Authorize and track repair orders
  • Lead change for efficiency

Nice-to-have

  • Talent driven company
  • Values safety, ethics, quality
  • International company
  • Commitment to career progression
  • Diverse, global team

Key Requirements

  • 5+ years of industry experience preferred
  • Proven experience working with a team of technicians
  • Leadership experience is essential
  • Experience in the elevator industry is required
  • Excellent communication and leadership skills
  • Ability to thrive in a highly team-oriented and dynamic environment
  • Strong computer and technology skills, along with business acumen
  • Passion for delivering exceptional customer service
  • Travel within your territory is required
  • Valid driver's license is necessary

Work Rights

Not specified

Tailored Resume

Cover Letter