Customer Success Manager

Impact

Shanghai, China
On-site
Platform training and consulting
Digital marketing ecosystem understanding
Customer-facing messaging coordination
Impact is seeking a Customer Success Manager in Shanghai, China, to support its commerce partnership marketing platform. The role requires expertise in customer service, a solid understanding of the digital marketing ecosystem, and strong interpersonal skills to manage customer accounts and communications effectively

Job Summary

  • As Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger & more successful marketing campaigns.
  • Your responsibilities include platform training, account management, customer communications, escalation management, project/task management, and coordinating commercial efforts for renewals and expansions.
  • Benefits include flexible working with responsible PTO, health and wellness support with therapy sessions and gym reimbursement, Restricted Stock Units (RSUs), investment in growth via Coursera, and generous parental leave.

Matching Summary

Match Score: 85

Impact is seeking a Customer Success Manager in Shanghai, China, to support its commerce partnership marketing platform. The role requires expertise in customer service, a solid understanding of the digital marketing ecosystem, and strong interpersonal skills to manage customer accounts and communications effectively.

Skills & Requirements

Must-have

  • Platform training and consulting
  • Digital marketing ecosystem understanding
  • Customer-facing messaging coordination
  • SFDC documentation
  • JIRA ticket and project tracking
  • Renewal and expansion opportunity coordination

Nice-to-have

  • Critical thinker and inventive problem-solver
  • Professional interpersonal skills
  • Enthusiastic teammate
  • Phenomenal conflict resolution skills
  • Healthy dose of initiative
  • Flexible and detail-oriented

Key Requirements

  • 3-6 years customer service experience
  • Bachelor's Degree
  • Consistent track record of stellar customer support
  • Solid understanding of digital marketing ecosystem
  • Detail-oriented and able to prioritize tasks

Work Rights

Not specified

Tailored Resume

Cover Letter