Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
Workday Inc. is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team. The role focuses on troubleshooting complex technical issues, engaging with customers to deliver timely solutions, and supporting a diverse team culture rooted in integrity and collaboration
Job Summary
Workday is a Fortune 500 company and leading AI platform shaping the future of work with a culture rooted in integrity and empathy.
The role involves troubleshooting complex account configurations, APIs, and databases while providing time-sensitive, business-critical solutions to customers.
Team members participate in a regional shift pattern to achieve 365-day / 24x7 coverage and are empowered to follow their desired career path.
Matching Summary
Match Score: 85
Workday Inc. is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team. The role focuses on troubleshooting complex technical issues, engaging with customers to deliver timely solutions, and supporting a diverse team culture rooted in integrity and collaboration.
Skills & Requirements
Must-have
Bachelor's degree in Computer Science or related field
2+ years technical support experience
1+ years XML JSON CSV validation
Proficiency in SQL query writing
Experience with JIRA and Visual Studio Code
Nice-to-have
Skilled in JPath and JMESPath for integrations
Familiarity with AI troubleshooting tools
Experience with AWS Athena and S3
Strong asynchronous communication skills
Knowledge of LLM observability platforms
Key Requirements
Bachelor's degree in Computer Science, IT, or related field
Minimum 2 years in technical support or similar role
Minimum 1 year validating XML, JSON, and CSV formats
Minimum 1 year experience with JIRA, Microsoft Office, and VS Code