Cx Resource & Staffing Manager, Emea

GitLab

Remote, EMEA
Not specified; not specified; benefits include fle...
Remote
Professional services operations experience
Kantata psa system proficiency
Resource allocation and scheduling
This role supports GitLab's Customer Experience Engineering team by building a proactive approach to delivery planning across the EMEA region

Job Summary

  • This role supports GitLab's Customer Experience Engineering team by building a proactive approach to delivery planning across the EMEA region.
  • The position focuses on matching the right resources to Professional Services and Education Services engagements while maintaining data quality and workflow consistency.
  • GitLab offers a remote, asynchronous work environment with benefits including flexible paid time off, equity compensation, and a growth and development fund.

Matching Summary

This role supports GitLab's Customer Experience Engineering team by building a proactive approach to delivery planning across the EMEA region.

Salary

Not specified; Not specified; Benefits include flexible PTO, equity, and parental leave

Skills & Requirements

Must-have

  • Professional Services operations experience
  • Kantata PSA system proficiency
  • Resource allocation and scheduling
  • Data-driven workforce planning
  • Remote asynchronous work environment

Nice-to-have

  • Cross-functional coordination skills
  • Process improvement mindset
  • Strong analytical and reporting abilities
  • Experience with AI in workflows
  • Forecasting and capacity analysis interest

Key Requirements

  • Experience in professional services operations or resource coordination
  • Comfort working with PSA, CRM, or scheduling systems
  • Ability to manage multiple priorities in a fast-moving environment

Work Rights

Not specified

Tailored Resume

Cover Letter