Customer Success Manager

Life360dallasnewscorp

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution experience
Change management practices
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
  • This role involves partnering closely with Sales, Services, and Product teams to deliver a top-notch planning experience and requires personal accountability and willingness to go the extra mile for customers.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution experience
  • Change management practices
  • CRM usage such as Salesforce
  • Account management and strategic planning
  • Executive level relationship building
  • Renewals and contract negotiation

Nice-to-have

  • Executive presence and communication skills
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Strategic customer interactions
  • Collaboration across corporate functions
  • Flexible work schedule
  • Empathy and integrity culture

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years using CRM and customer success tools
  • Proven account management experience
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter