Représentant·e Bilingue Du Soutien À La Clientèle – Télétravail / Bilingual Customer Support Representative - Remote

IQVIA UK

Base: $44,800.00 - $74,600.00 annualized; bonus/eq...
Fluent in french and english
Call center experience required
Drug insurance navigation expertise
The role serves as a central liaison for Patient Support Programs, delivering clinical support and insurance navigation to patients and healthcare professionals

Job Summary

  • The role serves as a central liaison for Patient Support Programs, delivering clinical support and insurance navigation to patients and healthcare professionals.
  • Candidates must be fluent in both French and English to handle incoming calls, manage queues, and report adverse drug reactions within strict timeframes.
  • The position offers remote work flexibility with a salary range of $44,800.00 to $74,600.00 annually depending on qualifications and location.

Matching Summary

The role serves as a central liaison for Patient Support Programs, delivering clinical support and insurance navigation to patients and healthcare professionals.

Salary

Base: $44,800.00 - $74,600.00 annualized; Bonus/Equity: Incentive plans may be offered; Benefits: Health, wellness, and other benefits included

Skills & Requirements

Must-have

  • Fluent in French and English
  • Call center experience required
  • Drug insurance navigation expertise
  • Adverse event reporting within 24 hours
  • Patient assistance program management

Nice-to-have

  • Pharmacy or nursing background preferred
  • University degree is an asset
  • Ability to work flexible shifts
  • Strong multitasking capabilities
  • Commitment to continuous improvement

Key Requirements

  • Minimum 1 year relevant experience
  • Fluency in French and English mandatory
  • Knowledge of health insurance plans
  • Experience in pharmacy or patient services preferred
  • Advanced computer skills (Excel, Word, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter