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NaughtOne is seeking a Client Experience Specialist to enhance client satisfaction and manage relationships in a hybrid work environment. The ideal candidate will have a background in client-facing roles, excellent communication skills, and a proactive approach to problem-solving.
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Job Summary
This role serves as a primary point of contact for clients, ensuring a seamless and positive experience throughout the entire order lifecycle.
The position requires collaborating cross-functionally with sales, operations, and logistics teams to proactively resolve issues and ensure timely delivery.
NaughtOne values sustainability deeply and expects this team member to work with the Sustainability team to provide essential compliance information to clients.
Matching Summary
Match Score: 75
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NaughtOne is seeking a Client Experience Specialist to enhance client satisfaction and manage relationships in a hybrid work environment. The ideal candidate will have a background in client-facing roles, excellent communication skills, and a proactive approach to problem-solving.
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Skills & Requirements
Must-have
3-5 years client-facing experience
Order management process skills
Strong verbal and written communication
Microsoft Office proficiency
High attention to detail and accuracy
Nice-to-have
Experience with ERP systems like MS Dynamics NAV
Proactive resourceful mindset
Sustainability knowledge and compliance awareness
Ability to work independently and collaboratively
Key Requirements
A-level or equivalent education
GCSE passes in Maths & English
3-5 years experience in fast-paced client-facing role