Technical Support Engineer

Metronome

New York City, US
Base: $137,000 - $205,600; equity: market-benched ...
On-site
2+ years b2b technical support experience
Api debugging and triage skills
Sql functional knowledge
Metronome is a leading usage-based billing platform helping modern software companies launch products faster without writing code

Job Summary

  • Metronome is a leading usage-based billing platform helping modern software companies launch products faster without writing code.
  • The role involves handling customer escalations, diagnosing issues using observability tools, and collaborating directly with customers via Slack.
  • Employees will develop internal tools to automate workflows and provide critical feedback to the product team to influence the roadmap.

Matching Summary

Metronome is a leading usage-based billing platform helping modern software companies launch products faster without writing code.

Salary

Base: $137,000 - $205,600; Equity: Market-benched equity included; Benefits: Comprehensive health benefits and other perks

Skills & Requirements

Must-have

  • 2+ years B2B technical support experience
  • API debugging and triage skills
  • SQL functional knowledge
  • Scripting for internal tools
  • Customer-facing communication skills

Nice-to-have

  • Early stage support team building experience
  • Startup scaling experience
  • Typescript Python or Ruby programming
  • Knowledge base article creation
  • Zendesk Pylon Front ticketing systems

Key Requirements

  • 2+ years work experience in B2B technical support or engineering
  • Experience working closely with engineering teams
  • Ability to debug and triage bugs from customers

Work Rights

Not specified

Tailored Resume

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