You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
You will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
Our team is committed to supporting your development. You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.