WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries
Job Summary
WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries.
The central transitions team manages, owns, and acts as a custodian for all transitions across the organization for all geographies.
Key responsibilities include leading transitions, project planning, risk management, customer experience, and designing transition solutions for new opportunities.
Matching Summary
WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries.
Skills & Requirements
Must-have
Lead large/multiple transitions
Project planning and reporting
Risk, Issue, escalation and milestone management
Customer Experience management
Metrics Delivery setup and reporting
Design transition solution for new opportunities
Nice-to-have
Self-starter, independent, initiator
Strong CRM skills
Maintaining an established work schedule
Strong research skills
Ability to maintain discretion and confidentiality
Working in a cross-functional team
Key Requirements
10+ years of experience
4-5+ years End to End Transition experience
Experience with RFPs, RFI's, Transition Plan creation
BFS/Insurance/F&A experience is a must
Demonstrated hands-on experience leading large multi-dimensional transitions
At least 10 years of intense customer facing roles