Advisor I, Customer Service – Japanese

Concentrix

Kuala Lumpur, Malaysia
Customer service support
Resolve routine problems
Basic product knowledge
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Participate in activities designed to improve customer satisfaction and business performance

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • basic product knowledge
  • track and document information
  • Japanese language proficiency

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt to changes
  • work independently and as team

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

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