Analista De Customer Experience Pleno - Cx

iFood

Remote, Brazil
Fully remote
Lean and six sigma methodologies
Bpmn process modeling
Sql and power bi data analysis
iFood is seeking a Customer Experience Analyst to enhance the customer journey through data-driven improvements and process optimization. The ideal candidate will possess strong analytical skills, proficiency in methodologies like Lean and Six Sigma, and the ability to collaborate across teams

Job Summary

  • The role involves mapping customer journeys to identify contact points and opportunities for improving the client experience.
  • Candidates will apply Lean, Six Sigma, Kaizen, and PDCA methodologies to optimize processes and eliminate inefficiencies.
  • The position requires strong data analysis capabilities using SQL, Power BI, and Tableau to drive strategic decision-making.

Matching Summary

Match Score: 85

iFood is seeking a Customer Experience Analyst to enhance the customer journey through data-driven improvements and process optimization. The ideal candidate will possess strong analytical skills, proficiency in methodologies like Lean and Six Sigma, and the ability to collaborate across teams.

Skills & Requirements

Must-have

  • Lean and Six Sigma methodologies
  • BPMN process modeling
  • SQL and Power BI data analysis
  • Customer journey mapping
  • Kaizen and PDCA implementation

Nice-to-have

  • Salesforce platform knowledge
  • Agile framework experience
  • Strong stakeholder management
  • Bizagi tool proficiency
  • Advanced Excel skills

Key Requirements

  • Intermediate/advanced project management knowledge
  • Intermediate/advanced flowchart construction skills
  • Proficiency in continuous improvement frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter