Gerente Senior De Experiencia Al Cliente

Tigo Media

Bolivia
Not specified; further details needed.
2 to 3 years of customer experience experience
Experience leading teams
Manage nps, csat, ces, and churn metrics
Tigo Media is seeking a Senior Customer Experience Manager to lead the strategy for enhancing customer interactions and satisfaction across all channels. The ideal candidate will have 2-3 years of experience in customer experience roles, with strong leadership skills and a focus on continuous improvement

Job Summary

  • The role involves leading the customer experience strategy to ensure consistent, high-value interactions across all channels.
  • Candidates will be responsible for managing continuous improvement in service quality and analyzing key metrics such as NPS and churn.
  • Tigo Bolivia offers a diverse work environment with over 30 years of investment in connecting communities through telecommunications.

Matching Summary

Match Score: 85

Tigo Media is seeking a Senior Customer Experience Manager to lead the strategy for enhancing customer interactions and satisfaction across all channels. The ideal candidate will have 2-3 years of experience in customer experience roles, with strong leadership skills and a focus on continuous improvement.

Skills & Requirements

Must-have

  • 2 to 3 years of customer experience experience
  • Experience leading teams
  • Manage NPS, CSAT, CES, and churn metrics
  • Align improvements with CEX strategy

Nice-to-have

  • Innovative ideas for challenging projects
  • Strong communication coordination skills
  • Commitment to diversity and inclusion

Key Requirements

  • 2 to 3 years of experience in Customer Experience roles
  • Proven experience leading teams

Work Rights

Not specified

Tailored Resume

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