Senior Service Manager

AllPoints Fibre Networks

Reading, United Kingdom
On-site
Senior stakeholder management at executive level
Proven experience managing complex partner relationships
Ability to analyse service performance data
The role involves leading strategic service relationships with key Tier-1 partners to ensure exceptional end-to-end service delivery

Job Summary

  • The role involves leading strategic service relationships with key Tier-1 partners to ensure exceptional end-to-end service delivery.
  • Candidates must drive service performance against SLAs and introduce Experience Level Agreements (XLAs) to enhance real-world outcomes.
  • The company offers an extensive wellbeing package including private medical insurance, dental cover, and 30 days' annual leave.

Matching Summary

The role involves leading strategic service relationships with key Tier-1 partners to ensure exceptional end-to-end service delivery.

Skills & Requirements

Must-have

  • Senior stakeholder management at executive level
  • Proven experience managing complex partner relationships
  • Ability to analyse service performance data
  • Experience working across multiple operational functions
  • Strong leadership capability for mentoring colleagues

Nice-to-have

  • Passion for continuous improvement and innovation
  • Natural problem-solver using data insights
  • Collaborative and adaptable team player
  • Commercial awareness supporting growth and retention

Key Requirements

  • Strong stakeholder management skills
  • Experience with customer experience metrics like NPS
  • Proficiency with MS Office tools
  • Background in telecommunications or connectivity preferred
  • Understanding of ITIL service management frameworks

Work Rights

Not specified

Tailored Resume

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