Customer Success Manager (req#1262)

Eplusinc

Irvine, CA, United States
On-site
3-5 years client-facing experience
Regular face-to-face client meetings
Quarterly service business reviews
The role is accountable for managing the customer experience and satisfaction of services delivery to client accounts within a defined area

Job Summary

  • The role is accountable for managing the customer experience and satisfaction of services delivery to client accounts within a defined area.
  • You will hold regular face-to-face client meetings at least once every 4-6 weeks to ensure alignment on service objectives.
  • The position requires coordinating with third-party strategic partners and acting as a trusted strategic partner to drive continued value.

Matching Summary

The role is accountable for managing the customer experience and satisfaction of services delivery to client accounts within a defined area.

Skills & Requirements

Must-have

  • 3-5 years client-facing experience
  • Regular face-to-face client meetings
  • Quarterly service business reviews
  • Cross-departmental customer advocacy
  • Root cause analysis for issues

Nice-to-have

  • Strong people management skills
  • Fast-paced team environment
  • Development of quality presentations
  • Independent work capability
  • Mentoring team members

Key Requirements

  • Minimum 3-5 years client-facing experience
  • Relevant degree or professional qualifications
  • ITIL v.3 Foundations certification preferred
  • Experience in IT managed services organization

Work Rights

Not specified

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