Quality Review Specialist, NA DSP Performance Ops Team
Amazon
Nashville, TN, US
Not specified; not specified; not specified
On-site
Completes quality reviews for complex work streams
Adheres to standard operating procedures (sops)
Performs high-judgement investigations and research
The primary function is to complete quality reviews and perform high-judgement investigations to inform decision-making for various programs
Job Summary
The primary function is to complete quality reviews and perform high-judgement investigations to inform decision-making for various programs.
Quality Specialists ensure casework adheres to standard operating procedures while providing feedback to prevent repeat errors.
The role involves monitoring safety, quality, productivity, and customer expectations while partnering with cross-functional stakeholders to drive program operations.
Matching Summary
The primary function is to complete quality reviews and perform high-judgement investigations to inform decision-making for various programs.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Completes quality reviews for complex work streams
Adheres to Standard Operating Procedures (SOPs)
Performs high-judgement investigations and research
Evaluates root cause and performs data analysis
Identifies trends and pain points in casework
Nice-to-have
Ability to think big across the Last Mile space
Experience presenting operational call-outs to leadership
Strong cross-functional partnership skills
Proactive approach to solving key problems
Key Requirements
Familiarity with standard operating procedures
Experience with Amazon tools for case handling
Ability to escalate trends in issues or pain points