Client Service Representative Lead

VCA Sacramento Veterinary Referral Center

Sacramento, CA, US
Competitive salary; benefits: medical, dental, vis...
Strong leadership and team management skills
Experience in customer service environment
Ability to handle stressful situations calmly
The Client Service Representative Lead will oversee the daily operations of the client service team to ensure an exceptional experience for clients and their pets

Job Summary

  • The Client Service Representative Lead will oversee the daily operations of the client service team to ensure an exceptional experience for clients and their pets.
  • This role requires strong leadership skills to coach and mentor the client service team while acting as a liaison between clients and veterinary associates.
  • The position offers a competitive salary and benefits package including medical, dental, vision insurance, 401(k) match, and generous employee pet care discounts.

Matching Summary

The Client Service Representative Lead will oversee the daily operations of the client service team to ensure an exceptional experience for clients and their pets.

Salary

Competitive salary; Benefits: Medical, dental, vision, 401(k) with match, paid time off; Not specified

Skills & Requirements

Must-have

  • Strong leadership and team management skills
  • Experience in customer service environment
  • Ability to handle stressful situations calmly

Nice-to-have

  • Passion for client service excellence
  • Experience in veterinary or medical setting
  • Proficiency in veterinary practice management software

Key Requirements

  • High school diploma required; associate or bachelor's degree preferred
  • Minimum of 1-3 years of customer service experience
  • Strong organizational skills and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter