Job Summary

• This role leads research strategy for conversational experiences across voice, chat, and digital channels within an omnichannel ecosystem.
• The position requires analyzing conversational data to identify patterns and define success metrics such as containment, deflection, and task completion.
• Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off.

Matching Summary

Salary

Base: $150,000 - $206,300 per year; Bonus: Eligible for incentive plan based on performance; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Key Requirements

• 10+ years of research experience
• Experience researching conversational or AI-driven systems
• Familiarity with Python libraries NLTK and SpaCy

Work Rights