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Maersk is seeking a Customer Experience Manager to lead their Ocean capabilities, focusing on proactive customer support and seamless service delivery across various products. The role requires strong leadership skills and experience in customer experience management, with a commitment to enhancing customer satisfaction and driving business growth.
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Job Summary
The Customer Experience Manager – Ocean is responsible for establishing and delivering integrated customer experience capabilities within the Ocean product scope.
The role leads customer experience teams, drives proactive customer support, and ensures seamless delivery across cross‑functional teams and products, while supporting growth, retention, and customer satisfaction across assigned vertical portfolios.
This role requires regular onsite presence in Cheadle with options for hybrid working patterns including East Midlands Gateway.
Matching Summary
Match Score: 75
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Maersk is seeking a Customer Experience Manager to lead their Ocean capabilities, focusing on proactive customer support and seamless service delivery across various products. The role requires strong leadership skills and experience in customer experience management, with a commitment to enhancing customer satisfaction and driving business growth.
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Skills & Requirements
Must-have
proactive customer support
seamless customer experience
cross-functional teams
Ocean capabilities
people leadership
customer satisfaction
Nice-to-have
supply chain strategy
global business environment
customer-led mindset
Key Requirements
Proven ability to lead and manage large teams
Experience in customer experience, order management, or service delivery
Ability to establish and maintain senior business relationships
Broad knowledge of supply chain strategy and execution
Strong leadership, coaching, and people-development capability