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LumApps is seeking a Junior Customer Success Manager for their Kraków office, focusing on managing a portfolio of small and medium business clients using their Beekeeper solution. The ideal candidate should possess strong communication skills and a customer-oriented mindset, with a preference for those with experience in customer success or related fields.
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Job Summary
As a Junior Customer Success Manager in our scale team, you will own and manage a large portfolio of customers and be responsible for their overall success.
Manage a large portfolio of accounts post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction.
We offer a hybrid work model, 26 days of annual leave, private medical insurance, and creative allowance.
Matching Summary
Match Score: 75
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LumApps is seeking a Junior Customer Success Manager for their Kraków office, focusing on managing a portfolio of small and medium business clients using their Beekeeper solution. The ideal candidate should possess strong communication skills and a customer-oriented mindset, with a preference for those with experience in customer success or related fields.
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Skills & Requirements
Must-have
customer success management
customer portfolio management
customer adoption and retention
customer goal alignment
customer success planning
customer communication and engagement
German language proficiency
Nice-to-have
frontline employee experience focus
resourceful and persuasive
solution-oriented mindset
hands-on mentality
positive and constructive attitude
relationship building skills
Key Requirements
Native/Bilingual German proficiency
B2B SaaS experience
Change and project management experience
Discovery and questioning techniques experience
Technical understanding of SaaS landscape
Basic technical understanding of integrations/APIs