The Resident Support Manager is responsible for managing the entire resident life cycle from move-in to move-out while ensuring service standards are met
Job Summary
The Resident Support Manager is responsible for managing the entire resident life cycle from move-in to move-out while ensuring service standards are met.
This role serves as the primary point of contact for resident escalations, aiming for one-touch resolution and actively managing reputation through surveys and social media.
Tricon Residential prioritizes taking care of its team first, empowering employees to provide exceptional service that positively impacts local communities.
Matching Summary
The Resident Support Manager is responsible for managing the entire resident life cycle from move-in to move-out while ensuring service standards are met.
Skills & Requirements
Must-have
2 years prior property management experience
Yardi software knowledge preferred
Excellent written and verbal communication skills
Basic accounting and math skills
High school diploma or GED required
Nice-to-have
Demonstrated attention to detail
Knowledge of Fair Housing regulations
Experience with emergency assistance funds
Ability to collaborate with centralized teams
Key Requirements
Minimum of 2 years prior property management experience