Network Operations- Voice Engineer

Xerox Corporation

Kolkata, West Bengal, India
On-site
Microsoft teams voice infrastructure
Cisco unified communications manager (cucm)
On-premise and cloud sbc routing
Xerox Corporation is seeking a Network Operations- Voice Engineer in Kolkata, India, to support the daily operations of voice infrastructure, particularly in transitioning from a Cisco to a Microsoft Teams environment. The ideal candidate should possess strong networking skills, cloud expertise, and experience in providing technical support

Job Summary

  • This role is responsible for the daily operational support of voice infrastructure in a cloud Microsoft Teams tenant during migration from Cisco.
  • The engineer will provide Tier 2 and Tier 3 technical support to resolve customer issues within specified timeframes while collaborating with vendors.
  • Candidates must possess strong knowledge of networking principles and experience integrating multiple systems in complex on-premise and cloud environments.

Matching Summary

Match Score: 85

Xerox Corporation is seeking a Network Operations- Voice Engineer in Kolkata, India, to support the daily operations of voice infrastructure, particularly in transitioning from a Cisco to a Microsoft Teams environment. The ideal candidate should possess strong networking skills, cloud expertise, and experience in providing technical support.

Skills & Requirements

Must-have

  • Microsoft Teams voice infrastructure
  • Cisco Unified Communications Manager (CUCM)
  • On-premise and Cloud SBC routing
  • Tier 2 and Tier 3 technical support
  • TCP/IP, DNS, DHCP, VLANs networking

Nice-to-have

  • Experience working internationally
  • Self-motivated with strong analytical skills
  • Experience with Toll free numbers globally
  • Ability to work nights or weekends
  • Collaboration with 3rd party vendors

Key Requirements

  • Bachelor degree with minimum of 5 years' experience
  • Master's degree in Information Technology
  • Strong background in Cisco voice infrastructure
  • Experience with Microsoft Teams cloud solutions

Work Rights

Not specified

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