Chat Agent Team Lead Ii

Allstatenewsroom

**
Network sme
Escalation point
Independent service provider negotiation
** Allstate is seeking a Chat Agent Team Lead II to support the Assistance Center Operations by guiding teams in provider searches and managing cost-effective solutions for rescues. The ideal candidate will have significant experience in roadside assistance, strong data analysis skills, and the ability to negotiate with independent service providers. **

Job Summary

  • The Local Network Lead supports the Assist Center Operations Provider Center of Excellence Team and provides support and guidance to Assistance Center teams, where they are responsible for determining the best solution for rescues when the initial in-network provider search process is unsuccessful.
  • This role serves as an escalation point of contact for the assistance centers and is accountable for ensuring an independent service provider is secured in a cost-beneficial and timely manner.
  • The Local Network Lead demonstrates a strong working knowledge of Allstate Roadside’s business and Network of independent service providers and leverages a strong cross-functional partnership with the Allstate Roadside Network team, Provider Center of Excellence, Assistance Center teams, and Vendor Managers for a successful provider acquisition program.

Matching Summary

Match Score: 75

** Allstate is seeking a Chat Agent Team Lead II to support the Assistance Center Operations by guiding teams in provider searches and managing cost-effective solutions for rescues. The ideal candidate will have significant experience in roadside assistance, strong data analysis skills, and the ability to negotiate with independent service providers. **

Skills & Requirements

Must-have

  • Network SME
  • escalation point
  • independent service provider negotiation
  • cost and spend management
  • cross-functional partnership

Nice-to-have

  • innovative drive
  • shaping the future of protection
  • making a meaningful impact

Key Requirements

  • 5+ years experience
  • 2+ years decision making and negotiation with service providers
  • High school degree (or GED)

Work Rights

Not specified

Tailored Resume

Cover Letter