Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data
Job Summary
Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data.
Drive the resolution of complex customer inquiries, handling partner concerns and collaborating closely with cross-functional partners including Finance, Logistics, Sales, Marketing, and Quality.
Promote employee engagement and retention by conducting regular 1:1s, coaching, and mentoring to build team capability and reduce attrition.
Matching Summary
Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data.
Skills & Requirements
Must-have
Customer service leadership
Order management and invoicing
ERP system proficiency
Cross-functional collaboration
Customer satisfaction initiatives
Nice-to-have
Employee engagement and retention
Process and system improvements
Proactive and flexible approach
Team capability building
Key Requirements
3+ years leadership experience
Bachelor's degree or equivalent experience
Proficiency in Microsoft Outlook, Excel, PowerPoint