Dfc It Business Systems Analyst

Dealership: L0238 Driveway Finance Corporation DFC

Tigard, OR, US
Base: $60,000-$85,000 annually; starting pyy antic...
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Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
** Driveway Finance Corporation (DFC) is seeking a Business Systems Analyst to join their hybrid team in Tigard, OR. The role involves resolving support tickets, implementing system enhancements, and developing reports, with an emphasis on customer service and collaboration. **

Job Summary

  • The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.
  • Candidates will collaborate with cross-functional teams to process incidents, coordinate responses, and assist with onboarding new users.
  • The company offers competitive pay ranging from $60,000 to $85,000 annually along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Matching Summary

Match Score: 75

** Driveway Finance Corporation (DFC) is seeking a Business Systems Analyst to join their hybrid team in Tigard, OR. The role involves resolving support tickets, implementing system enhancements, and developing reports, with an emphasis on customer service and collaboration. **

Salary

Base: $60,000-$85,000 annually; Starting pay anticipated at $60,000-$70,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Ticketing system experience ServiceNow FreshService
  • Scripting skills JavaScript Python SQL
  • Power BI reporting and dashboard creation
  • System change implementation and documentation
  • Tier 1 customer support capabilities

Nice-to-have

  • Strong communication and collaboration skills
  • Ability to learn new tools quickly
  • Attention to detail and troubleshooting
  • Process improvement mindset
  • Customer service orientation with empathy

Key Requirements

  • Bachelor's degree or equivalent experience preferred
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter